Turn on hyperdrive for your agency.
Hyperflow runs the service desk for independent insurance agencies. Certificates, endorsements, renewals and AMS updates arrive in the inbox and leave finished.
- Company
- Hyperflow LLC
- What we do
- AI-run service operations for independent P&C agencies
- Based in
- Durham, North Carolina
The product
Requests come in. Finished work goes out.
Hyperflow reads the agency's inbox, does the work inside its AMS and carrier portals, and sends anything that carries risk to a licensed person before it leaves.
The thesis
Independent agencies win the client, then spend the rest of the year retyping the policy. Hyperflow does that work for them, so their people can sell.
The problem
Servicing is the hidden cost of every agency.
After the sale, every change, certificate and renewal is done by hand by a customer service rep. It is repetitive, it piles up, and it caps how many clients an agency can carry.
One certificate request, done by hand
Eight steps, repeated for every request- 1Read the emailWork out who needs what, and by when.
- 2Open the AMSFind the insured and the right policy.
- 3Check the holderConfirm name, address and contract terms.
- 4Check endorsementsIs additional insured actually on the policy?
- 5Fill the ACORD 25Retype limits, dates and policy numbers.
- 6Review for errorsA wrong limit is an E&O exposure.
- 7Send itEmail the PDF to the client and holder.
- 8Log the activityAttach and note it in the AMS.
Vendors estimate a manual certificate takes about 18 to 22 minutes. Source
The market
A services market, still run by hand.
37,000
Independent property and casualty agencies in the United States. Nearly all of them service their book with people.
Big "I" and Future One, Agency Universe Study, 2026. Source
The model
We sell finished work, not another tool to learn.
Agencies already pay for this work through staff and offshore teams. Hyperflow replaces that line item, priced per completed task, and gets better with every task it runs.
The path
Start with the certificate. Own the service layer.
- Now
Certificates and endorsements
The highest-volume, most rule-based requests every agency gets.
- Next
Renewals and policy checks
Gathering exposures, comparing quotes and following up on time.
- Then
Carrier submissions
Preparing and marketing new business across carriers.
- Long term
The operating layer
The AI-native back office for independent insurance distribution.
Why we win
Built from the service desk out.
- We started on the deskHyperflow comes from working an agency's service desk, not from guessing at it. We build each workflow from how CSRs actually do it.
- A licensed person on the hard partsWording that carries E&O risk is reviewed before release, which is what lets agencies trust us with real clients.
- The work compoundsEvery certificate and endorsement teaches the system an agency's carriers, forms and clients, so automation rises over time.
- The small agency is underservedEnterprise tools target large brokerages. Most of the 37,000 independents have a few CSRs and no back office at all.
The team
A founder who has done the job.
Cole Bonawitz
Founder and CEO, Hyperflow LLC
- Worked an independent insurance agency's service desk before building software for one.
- Builds AI systems for independent agencies in North Carolina's Triangle.
- Former GTM engineer at Swoop Tutors, where he built an outbound system that sequenced more than 5,000 prospects.
- Computer science at Duke University, with minors in statistics and philosophy. First of 100+ teams at HackDuke.
Building the service layer for independent insurance.
We would love to show investors the product running on a real agency's requests.